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Global Services and Support

NI has the services and support to meet your needs around the globe

and through the application life cycle – from planning and

development through deployment and ongoing maintenance – and

tailored for customer requirements in research, design, validation, and

manufacturing. We have direct operations in more than 37 countries

and distributors in another 12 locations. Our local sales and support

representatives are degreed engineers, ready to partner with you to find

solutions that best fit your needs.

Local Sales and Technical Support

In offices around the globe, our staff is local to the country so that

you have access to field engineers who speak your language and are

available to consult on your unique needs. We also have a worldwide

support organization staffed with Applications Engineers trained to

quickly provide superior technical assistance. Use our online Request

Support interface (ni.com/support) to define your question, then

speak to or e-mail an Applications Engineer, or access more than

14,000 worldwide measurement and automation professionals

within NI Developer Exchange Discussion Forums. ni.com/support

also provides immediate answers to your questions through self-help

troubleshooting, product reference, and application development

resources. For advanced technical support and software maintenance

services, sign up for Premier Support, a program that provides

expanded hours of support availability and

expedited phone/e-mail response time

(typically four business hours).

Training and

Certification

NI recognizes that both initial

instruction and ongoing education

contribute to your success. NI provides a

variety of training alternatives, from self-

paced tutorials and interactive CDs, to worldwide

hands-on courses taught by experienced instructors – all designed so

that you can choose how to learn about our products. Further, NI offers

certifications acknowledging individual expertise in working with NI

Professional Services

Our Professional Services team consists of National Instruments

Applications Engineers, NI Consulting Services, and the worldwide

National Instruments Alliance Partner Program (a network of 600

independent consultants and integrators). Our Professional Services

team can offer services ranging from basic start-up assistance and

collaborative development with

your engineers, to turnkey

system

integration

and

maintenance of your system.

In addition to our NI Alliance Partners, we have developed global

relationships with many industry partners that range from computer

software and hardware companies, such as Microsoft, Dell, Siemens,

and Tektronix. By collaborating with these companies, you receive a

complete spectrum of solutions – from components to turnkey

Product Services

NI hardware products are warranted against defects in workmanship

and material for one year from the date of shipment. To help you

meet project life-cycle requirements, NI offers extended warranties

for an additional charge. NI provides complete repair services for our

products. Express repair and advanced replacement services are also

available. Or, order your software and hardware installed in PXI and

PXI/SCXI™ systems with NI Factory Installation Services.

Ordering Made Easy

comparisons, or access technical representatives via online chat or

telephone. Worldwide customers can use a purchase order or credit

card to buy in local currency and receive direct shipments from local

NI offices. Our North American Customer Service Representatives

are available Monday through Friday between 7 a.m. and 7 p.m.

Central Time. Outside North America, please contact the NI office in

your country.

Order Status and Service Requests

National Instruments brings you real-time status on current orders at

ni.com/status

Similarly, find out the status of open technical support

CUSTOMER

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National Instruments • Tel: (512) 683-0100 • Fax: (512) 683-9300 • info@ni.com